Information We Collect
When you reach out to us, we collect your name, phone number, email address, and the property address where you need roof repair. If you call us, we may keep notes about your roof issue so we can follow up.
Like most websites, we also collect basic technical information automatically, such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your inquiry, schedule a roof inspection, provide a quote, and keep you updated on your repair. We may also send you occasional service reminders or seasonal maintenance tips if you have opted in.
Your information helps us improve our website, understand which services are most needed in Surrey, and make sure our team arrives prepared for your roof issue. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us see how visitors move around the site. Cookies are small text files stored on your device. They do not contain personal details like your name or address.
You can disable cookies in your browser settings at any time. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use trusted third-party tools, such as Google Analytics, to track website traffic and understand how people find us. These tools collect anonymous data like page views, time on site, and general location.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers have their own privacy policies, and we choose partners who respect your data.
Data Sharing and Disclosure
We share your information only when it is necessary to complete your roof repair. That might mean passing your address and job details to a supplier or a subcontractor who helps us with your project. They are required to keep your information confidential.
We may also disclose information if required by law, such as in response to a court order or to protect the safety of our team or the public. We never rent or sell your personal information.
Data Retention
We keep your contact and project information for as long as needed to provide our services and to meet our legal and accounting obligations. Typically, that means we retain records for a reasonable period after your repair is complete.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to remove your data, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, limiting access to your data to team members who need it, and following safe data handling practices.
No method of transmission over the internet is completely secure, but we work hard to safeguard your information. If you have concerns, please contact us and we will do our best to address them.
User Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing communications at any time.
To exercise any of these rights, just contact us using the details below. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.